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🏠 > IPTV Support

IPTV Player Support & Contact

Where to Ask for Help​

If you need assistance using Megacubo:

  • Email us at contact@megacubo.tv
  • GitHub Discussions: Technical discussions and help
  • GitHub Issues: Report bugs and request features
  • Post questions on GitHub Discussions

Please check the documentation and FAQ before contacting support.

Getting Help Effectively​

Before Contacting Support​

  1. Check the documentation for your specific issue
  2. Search existing issues on GitHub
  3. Try the troubleshooting guide for common problems
  4. Generate a diagnostic report using debug tools

When Contacting Support​

Provide the following information:

  • Detailed description of your problem
  • Steps to reproduce the issue
  • System information (OS, version, device)
  • Error messages or screenshots
  • What you've already tried
  • Debug logs if available (run megacubo-debug script)

Reporting Issues​

Bug Reports​

Found a bug? Help us fix it:

  1. Search existing issues to avoid duplicates
  2. Create a detailed bug report with:
    • Clear description of the problem
    • Steps to reproduce
    • Expected vs actual behavior
    • System information and logs

Feature Requests​

Want to suggest a new feature?

  1. Go to the Megacubo GitHub page
  2. Open a new issue
  3. Use the label enhancement
  4. Describe the feature clearly and why it would benefit users

Issue Report Template​

**Description:**
[Clear description of the issue or feature request]

**Steps to Reproduce:**
1. [Step 1]
2. [Step 2]
3. [Step 3]

**Expected Behavior:**
[What should happen]

**Actual Behavior:**
[What actually happens]

**System Information:**
- OS: [Windows/macOS/Linux/Android]
- Version: [Megacubo version]
- Device: [Device specifications]

**Debug Information:**
[Run megacubo-debug script and include logs]

**Additional Information:**
[Screenshots, logs, etc.]

Community Support​

Be part of the Megacubo community:

  • Share your playlists in Community Mode
  • Translate the app into your language
  • Report bugs and help improve stability
  • Help other users with their questions

Community Guidelines​

  • Be respectful to all community members
  • Use appropriate language in discussions
  • Help newcomers learn the app
  • Share constructive feedback

Premium Support​

Premium users get:

  • Priority support response times
  • Direct email support for complex issues
  • Advanced troubleshooting assistance
  • Feature request priority consideration

Contact Information​

General Support​

Business Inquiries​

Response Times​

  • General support: 24-48 hours
  • Bug reports: 1-3 business days
  • Feature requests: 1-2 weeks for review
  • Premium support: 4-8 hours

Technical Resources​

Debug Tools​

  • Windows/Linux: Run megacubo-debug.(sh|cmd) for detailed logs
  • Developer options: Enable in Options > Advanced > Developer options
  • Performance monitoring: Check memory and CPU usage

Documentation​

  • User guides: Complete documentation available
  • FAQ: Common questions and answers
  • Troubleshooting: Step-by-step problem resolution
  • Video tutorials: Available on official channels

Community Resources​

  • Website: megacubo.tv
  • GitHub discussions: Technical discussions and help
  • Facebook community: Connect with other users

We're here to help! The Megacubo community is friendly and supportive. Don't hesitate to reach out if you need assistance.

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